Privacy Policy

We regularly update this Privacy Policy to ensure that you are always accurately informed about how we collect, hold, and manage your personal information. Please read this Privacy Policy together with our Terms of Use and any other documents referred to in it to help you make informed decisions about providing Epos Direct or its subsidiaries with your personal information.

Who We Are

Epos Direct is a leading provider of Retail and Hospitality solutions. We act as the data controller for our customers, employees, and partners.

For the purposes of the Information Technology Act, 2000 and any applicable data protection and privacy laws in India, Epos Direct  is the data controller for all personal information we determine the means and purpose of processing.

What Personal Data Do We Collect?

We may collect personal information about you in the following circumstances to enable us to provide you with our services.

Using Our Website

While you can use the website without providing personal data, once you contact us or submit information, we may collect:

• Your name

• Address

• Email address

• Telephone numbers (including mobile)

• Technical details (e.g., IP address, browser type, time zone, operating system)

• Information about your website visits for analytics purposes

When You Register Interest in Our Services

If you request information about our services, we may collect:

• Name

• Email address

• Business or home address

• Telephone number

• Social media handles (if applicable)

When You Purchase Our Products or Services

To create an account and process orders, we may collect:

• Name

• Postal address

• Billing details

• Service preferences

• Email address

• Telephone number

Contacting Customer Support

When you contact our customer support team, we may collect:

• Account Number

• Name

• Work contact details (email and phone number)

• Professional information (job role and responsibilities)

• Additional information you choose to provide

How Do We Use Your Information?

We process your personal information for the following purposes:

• Providing and managing services

• Processing transactions and payments

• Communicating with you regarding support and services

• Improving website functionality and security

• Conducting analytics and troubleshooting

• Sending promotional offers and marketing updates (only with your consent)

You can opt out of marketing communications at any time by contact us 

Lawful Basis for Processing

We process personal information only when permitted by law. The legal bases include:

• Contractual necessity: To provide the services you requested

• Legal compliance: Where required by law

• Legitimate interest: To enhance our services

• Consent: When you explicitly allow us to process your information

If you withdraw consent, we will stop processing your information for that purpose.

How Do We Protect Your Data?

We implement security measures to protect your personal information from unauthorized access, loss, or misuse. These include:

• Firewalls and encryption

• Physical access controls

• Restricted employee access

However, the internet is not 100% secure, and you share your information at your own risk.

Transfer of Data Outside India

If we need to store or process your data outside India, we ensure that adequate legal safeguards are in place to protect your data.

Sharing Your Information

We may share your personal information with:

• Service providers and business partners under a written agreement

• Analytics and search engine providers for website improvement

• Legal authorities if required by law

We will never sell your personal information to third parties.

Your Rights

Under Indian data protection laws, you have rights concerning your personal information:

• Right to access: Request a copy of your personal data

• Right to rectify: Correct inaccuracies

• Right to erase: Request deletion in certain cases

• Right to object or restrict processing

• Right to withdraw consent

To exercise your rights, contact us. We process requests within one month.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. By using our website, you consent to our use of cookies. For details, refer to our Cookies Policy.

Complaints and Contact Information

If you have concerns about how we process your personal information, contact us at:

Epos Direct

If unsatisfied, you have the right to file a complaint with the Indian Computer Emergency Response Team (CERT-In) or relevant data protection authority.

How can you contact us?

Please contact us  you have any questions, comments or requests regarding this Privacy Policy.

TSS Towers, PLOT NO: 179, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081.